Privacy Policy

1. Information we collect

When you choose to contact us by email, we receive the information you include in your message. Basic information may also be recorded by our hosting systems to operate the website. This can include:

• your name, email address and any contact information you voluntarily provide;
• the questions and travel information you choose to include in your correspondence; and
• basic server request information, such as IP address, browser information and the requested URL, for website delivery, security and troubleshooting.

2. How we use information

We use information to answer your questions, communicate about the assistance you request, operate and secure the website, and meet applicable recordkeeping obligations. This website does not use behavioural analytics, advertising pixels or conversion tracking.

3. Sharing and disclosures

We share information only when needed to operate the service or where required by law. Recipients may include hosting, security and email providers and professional advisers where needed for those purposes. Service providers may process information in countries outside your location.

4. Sensitive information and security

This website does not accept online applications, document uploads or payments. Please do not email passport scans or payment-card information. We use HTTPS to deliver the website and take reasonable measures to protect correspondence. No online system can be guaranteed completely secure.

5. Cookies and tracking

This website does not currently set analytics or advertising cookies and does not load third-party tracking scripts. Images, fonts and application scripts are served locally. See our Cookie Policy for more information and browser-control options.

6. Retention

We keep personal information for as long as reasonably necessary for the purposes described here, including to provide support, maintain records, resolve disputes, comply with legal obligations and enforce our agreements. We then delete or de-identify it where appropriate.

7. Your choices and rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information, or ask questions about how it is handled. Contact us at zhuangjamie@gmail.com. We may need to verify your identity before responding.

8. Changes to this policy

We may update this policy to reflect changes to our services, technology or legal obligations. The current version is published on this page with its effective date.